At Peppa’s Toy Paradise, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer a simple and straightforward return policy.
1. Return Eligibility
- Return Period: You can return most items within 30 days of receiving your order.
- Condition: Items must be in their original condition, unused, and with all packaging and tags intact.
2. Non-Returnable Items
- Items marked as “Final Sale” or personalized/custom items cannot be returned.
- Digital products are non-refundable once purchased.
3. How to Return
- Contact Us: Email us at support@apartmentsintulum.com with your order number and reason for return. We’ll provide return instructions and a Return Merchandise Authorization (RMA) number.
- Shipping: You are responsible for return shipping costs unless the item is defective or there was a mistake on our part.
4. Refunds
- Refunds are processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
- Original shipping costs are non-refundable.
5. Exchanges
- If you’d like to exchange an item, follow the return process and specify that you want an exchange. We’ll ship the replacement once we receive your returned item.
Contact Us
For any questions, please contact us at support@apartmentsintulum.com or call +1 (800) 123-4567. We’re here to help!